Site Reliability Engineer

Bengaluru   |   Full Time

Job Description

We are Kaleyra!

If you’ve used Uber, Ola, Swiggy, Practo, or Flipkart, you’ve already experienced Kaleyra! Are you wondering how? When you want to connect over call with your driver or delivery executive without sharing your contact number. When you get SMS notifications about your order getting shipped, that appointment being booked, or OTPs. When you want to reach customer care with just a tap in the app.

Worldwide, over 3,000 companies, including Fortune 500 brands such as MasterCard, Hyundai use Kaleyra’s communication solutions to talk to their customers.

Our vision: To be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

We are a diverse team of 300+ individuals from different parts of the world working hard (and playing hard) to empower businesses to be there for their customers across various communication channels, devices, and geographies. Our fast growing team is spread across 12 locations around the globe, including Italy, India, Switzerland, the United Arab Emirates, the United States, and Singapore.

Listed in NYSE , Kaleyra is here to transform the way brands connect with their users!

We are in the look out to hire a Site Reliability Engineer


  • Develop the software and processes needed to maintain services. The tools developed to maintain services typically involve data collection and extensive monitoring.

  • Capture and analyze major metrics, such as availability, mean time between failures and mean time to repair, and develop new metrics and KPIs as necessary. Add these metrics to monitoring dashboards and reporting systems.

  • Use detailed monitoring to improve the availability and performance of applications, services, systems and infrastructure. Create new alerts to find anomalies and understand the root cause of system failures.

  • Create and deploy automation, alerting, self-healing architectures and other technologies to make the environment more maintainable.

  • Monitor, manage and troubleshoot regular processes to improve processes and workflows.

  • Create and maintain documentation for processes, automation, infrastructure, resources and services.

  • Act as a subject matter expert and coach to mentor developers and engineers, as well as assist junior developers with software troubleshooting and debugging.

What will you be doing?

  • Manage cloud application using common DevOps and Agile practices to successfully keep uptime and delivery

  • About 50% of your time should be spent automating the site systems to self-manage and self-heal

  • As site reliability engineer you should spend about 50% of your time dealing with software deploy, incidents response, on-call duty and manual intervention.

Expected skill-set and competencies

  • 2+ years of experience in Linux operating system and their administration, along with networking protocol. 

  • Deep understanding and knowledge of monitoring and alerting tools like nagios, newrelic, cloudwatch, opsgenie etc.

  • Working knowledge of scripting languages such as Python, PHP, Bash, etc.

  • Experience in public clouds (Preferably AWS).

  • Should have knowledge on log analytics techniques and tools.

  • Passion to learn and implement new technology.

  • Should be fine with rotational shift.

Equal Employment Opportunity Statement: 

Kaleyra is committed to create a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered without any regard to their race, colour, religion, gender, gender identity or expression, sexual orientation, nationality disability, or age.

Recruitment Privacy Notification: 

If you have submitted your profile to Kaleyra, be informed that we have processed your personal data in accordance with our internal hiring policies. Kaleyra understands the importance of protecting your personal data. Since, we are a GDPR complied company, we would want to invite your attention to our Privacy Policy and Recruitment Statement which is effective.

Kaleyra is committed in protecting your personal information and it will be used appropriately for evaluation of the candidature. The information collected will be used to serve hiring purpose as a part of Kaleyra’s recruitment process, including processing of the data by authorised third parties, as and when required. Your information will be held with Kaleyra only as long as necessary and for the purpose of hiring and will be available in the database for a period of one (1) year irrespective of the selection or rejection.

By proceeding and providing information asked herein, you agree that you have read Kaleyra’s privacy policy and fully understand your rights to access, correct, erase, object to processing, restrict to processing or withdraw your personal information anytime and seek a copy of the personal information.

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We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.