We are Kaleyra!
If you’ve used Uber,Ola, Swiggy, Practo, or Flipkart, you’ve already experienced Kaleyra! Are you wondering how? When you want to connect over call with your driver or delivery executive without sharing your contact number. When you get SMS notifications about your order getting shipped, that appointment being booked, or OTPs. When you want to reach customer care with just a tap in the app.
Worldwide, over 3,000 companies, including Fortune 500 brands such as MasterCard, Hyundai use Kaleyra’s communication solutions to talk to their customers.
Our vision: To be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.
We are a diverse team of 300+ individuals from different parts of the world working hard (and playing hard) to empower businesses to be there for their customers across various communication channels, devices, and geographies. Our fast-growing team is spread across 12 locations around the globe, including Italy, India, Switzerland, the United Arab Emirates, the United States, and Singapore.
Listed in NYSE, Kaleyra is here to transform the way brands connect with their users! Join us as we create history!
We are on the look-out to hire an experienced technical documentation lead to help create the right experience for developers to easily use our technology. This would mean creating, maintaining and revamping technical documents and manuals to explain complex information in a clear and concise way.
You are a great match if you have strong people management skills, well versed in DDLC (Document Development Life cycle) and have experience in working with multi-cultural environment. We love team players who are proactive and creative self-starters too. Most importantly, you should be willing to learn and unlearn. If this sounds like you, we invite you to apply with your LinkedIn profile, and be sure to include any links to published documents you’ve already created. We’d love to see your skills at play.
In this role, you will:
Lead and nurture the Technical Content Writer team
Recruit, mentor and onboard new team members as the team grows
Partner with cross-functional managers to ensure success of the team and the key outcomes
Oversee the the documentation process
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Maintain existing documentation to stay current with feature updates and bug fixes
Analyze existing content and customer/developer requirements to identify gaps and opportunities, with a focus on repurposing content and single-source publishing
Develop, write and deliver high-quality comprehensive documentation appropriate for the intended audience. Copy must be comprehensible, consistent, well-punctuated, and grammatically and lexically correct.
Develop video user guides and tutorials as per product and documentation requirements
Ensure all-around consistency in content style, fonts, images and tone
Coordinate with other content specialists and marketing teammates across continents to ensure a unified written and visual voice for Kaleyra (the brand guidelines may help you here.)
Optimize content for search engines to locate material easily (implement basic SEO)
Keep up with best practices and trends for API documentation, user guides and other technical documents
What will help you succeed in this role:
10+ years of proven work experience in technical content creation and management
Hands-on experience with tools for document management, ticket management, code repositories, API testing and support centers (e.g. ReadMe, Confluence, JIRA, GitHub, Postman, Freshdesk, etc)
Hands-on experience with screen capture, recording, audio and video editing tools (e.g. SnagIt, LightShot, Audacity, Premiere, etc)
Excellent writing and editing skills in English
An ability to quickly grasp complex technical concepts and make them easily understandable in an appropriate format (text, pictures and/or video). You must be a master of the art of explanation.
An ability to think like a developer
An ability to plan in advance and execute with precision to meet deadlines
An eye for detail, tons of motivation, and a thirst to unlearn, learn and improve
A proactive and results-based approach to taking up and accomplishing goals
The ability to work well with other stakeholders and team members
Experience collaborating with teams using G-Suite and Asana/Trello
Experience doing research using multiple sources: primary, secondary or tertiary
Bachelor’s degree in any field, preferably with a developer background.
Equal Employment Opportunity Statement:
Kaleyra is committed to create a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered without any regard to their race, colour, religion, gender, gender identity or expression, sexual orientation, nationality disability, or age.
Recruitment Privacy Notification:
Kaleyra is committed in protecting your personal information and it will be used appropriately for evaluation of the candidature. The information collected will be used to serve hiring purpose as a part of Kaleyra’s recruitment process, including processing of the data by authorised third parties, as and when required. Your information will be held with Kaleyra only as long as necessary and for the purpose of hiring and will be available in the database for a period of one (1) year irrespective of the selection or rejection.
Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.
We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.
We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.
Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.
Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.