Content Specialist

Milan, Lombardy   |   Full time

Job Description

Do you have a flair for engaging, gripping snappy taglines on webpages and social media, or flowing educational pieces on the latest technology? Do you enjoy reading about the happenings in the industry you work in and creating thought leadership articles? Do you want to experiment with video and audio content? We might just need you on board.

We are Kaleyra.

When you needed to reach customer care with a tap in the app, we were there. When you got notifications about your order getting shipped, or that appointment being booked, we were there. We’re that team of 250+ individuals across 3 continents working hard (and playing hard) to enable businesses to be there for their customers across various communication channels, wherever their customers are. When a customer wants to reach a brand, we help that brand be just one click away.

What we want to do:

Let people and brands know of all the cool ways Kaleyra’s technology is helping (and/or can help) them out. We’d shout off the rooftops, but there are more efficient methods nowadays.

We need someone who can work across written, visual, audio, and video content. We love team players who are proactive and creative self-starters too. Most importantly, you should be willing to learn and unlearn. If this sounds like you, we invite you to apply with your LinkedIn profile, and be sure to include links to published content pieces you’ve already created. We’d love to see your skills at play!

What you can do to help:

  • Develop, write and deliver persuasive, consistent, well-punctuated, grammatically and lexically correct, proofread copy for the website, blogs, email marketing campaigns, sales collateral, support documents, press releases, social media posts as well as scripts for video and audio content (yes, we do audio too.)
  • Research, develop, write and deliver accurate customer stories and whitepapers (we’ll help you with the data.)
  • Ensure all-around consistency in style, fonts, images and tone (we like our i’s dotted and t’s crossed!)
  • Optimize all your lovely content for search engines to get it to more people to enjoy (so basically, be SEO-savvy.)
  • Maintain the existing content library, and keep up with new content forms for marketing efforts (we’re trying to be trendy like that.)
  • Identify gaps in previously-generated content and audience’s/customers’ needs to fulfill using new content (we’re always game for new ideas.)
  • Build and contribute to the marketing calendar (we’re big enough that we need to coordinate our efforts.)
  • Coordinate with other content specialists and marketing teammates across continents to ensure a unified written and visual voice for Kaleyra (the brand guidelines may help you here.)
  • Measure the impact of your creations and perform analysis to improve critical metrics (what gets measured gets managed.)

What will help you succeed in this role:

  • Excellent writing and editing skills in English and Italian language.
  • Your portfolio of published articles
  • An ability to plan in advance and execute with precision to meet deadlines
  • An eye for detail, tons of motivation, and a thirst to unlearn, learn and improve
  • The ability to work well with other stakeholders and team members
  • Familiarity with web publications
  • Experience doing research using multiple sources, primary, secondary or tertiary
  • Proven work experience as a Content Writer, Copywriter or similar role
  • Hands-on experience with Content Management Systems (e.g. WordPress, Joomla)
  • Bachelor’s degree in any field
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We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.