Senior Content Specialist (Remote) #271

Bengaluru   |   Full Time

Job Description

Do you have a flair for engaging, gripping snappy taglines on webpages and social media, or flowing educational pieces on the latest technology? Do you enjoy reading about the happenings in the industry you work in and creating thought leadership articles? Do you want to experiment with video and audio content? We might just need you on board!

We are Kaleyra! A global CPaaS listed on the New York Stock Exchange. 

We power communications via cloud and APIs (through messaging, voice, and chatbots) for the largest companies in the world, including the social networks you use every day, the largest automotive producers, top banks and credit card issuers, various airlines and travel companies, and the most widely-used e-commerces and retailers out there. 

We have customers in all continents (except Antarctica!) and our vision is to be the world’s most trusted, secure and innovative communication platform to enable real-time conversations between brands and their users.

We are a diverse team of 340+ individuals from different parts of the world working hard (playing hard) and caring for each other. Our fast growing team is spread across 12 locations around the globe, including Italy, India, Germany, United Arab Emirates, the United States, and Singapore.

We’re looking for someone who can work across written, visual, audio, and video content to join our family. We love team players who are proactive and creative self-starters too. Most importantly, you should be willing to learn and unlearn. If this sounds like you, we invite you to apply with your LinkedIn profile, and be sure to include links to published content pieces you’ve already created. We’d love to see your skills at play!

What you’ll do at Kaleyra:

- Strategize, develop, write and deliver persuasive, consistent, well-punctuated, grammatically and lexically correct, proofread copy for the website, blogs, email marketing campaigns, sales collateral, support documents, press releases, social media posts as well as scripts for video and audio content (yes, we do audio too.)

- Research, develop, write and deliver accurate customer stories and whitepapers (we’ll help you with the data.)

- Ensure all-around consistency in style, fonts, images and tone (we like our i’s dotted and t’s crossed!)

- Optimize all your lovely content for search engines to get it to more people to enjoy (so basically, be SEO-savvy.)

- Maintain the existing content library, and keep up with new content forms for marketing efforts (we’re trying to be trendy like that.)

- Identify gaps in previously-generated content and audience’s/customers’ needs to fulfill using new content (we’re always game for new ideas.)

- Build and contribute to the marketing calendar (we’re big enough that we need to coordinate our efforts.)

- Coordinate with other content specialists and marketing teammates across continents to ensure a unified written and visual voice for Kaleyra (the brand guidelines may help you here.)

- Proofread translated materials as required to reach audiences around the world.

- Measure the impact of your creations and perform analysis to improve critical metrics (what gets measured gets managed.)

What will help you succeed in this role:

Excellent writing and editing skills in English (Italian, Spanish, and other languages are a bonus!)

Your portfolio of published articles

An ability to plan in advance and execute with precision to meet deadlines

An eye for detail, tons of motivation, and a thirst to unlearn, learn and improve

The ability to work well with other stakeholders and team members

Familiarity with web publications

Experience doing research using multiple sources: primary, secondary or tertiary

Proven work experience as a Content Writer, Copywriter or similar role

Hands-on experience with Content Management Systems (e.g. WordPress, Joomla)

Bachelor’s degree in any field

Why work with us at Kaleyra:

Flexible timings (our only priority is to get work done within the set timelines, rest is up to you)

Several opportunities to work-from-home (we get it; sometimes you just need “alone time” to work your writing machine)

Exposure to global markets (how big can you think?)

Regular collaborations with team members located around the world

Medical insurances, generous leave policies,  and best-in-industry pay scales

Work environment that is a fine blend of friendly professionalism (it’s all about having a good time!)

Equal Employment Opportunity Statement: 

Kaleyra is committed to create a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered without any regard to their race, colour, religion, gender, gender identity or expression, sexual orientation, nationality disability, or age.

Recruitment Privacy Notification: 

If you have submitted your profile to Kaleyra, be informed that we have processed your personal data in accordance with our internal hiring policies. Kaleyra understands the importance of protecting your personal data. Since, we are a GDPR complied company, we would want to invite your attention to our Privacy Policy and Recruitment Statement which is effective.

Kaleyra is committed in protecting your personal information and it will be used appropriately for evaluation of the candidature. The information collected will be used to serve hiring purpose as a part of Kaleyra’s recruitment process, including processing of the data by authorised third parties, as and when required. Your information will be held with Kaleyra only as long as necessary and for the purpose of hiring and will be available in the database for a period of one (1) year irrespective of the selection or rejection.

By proceeding and providing information asked herein, you agree that you have read Kaleyra’s privacy policy and fully understand your rights to access, correct, erase, object to processing, restrict to processing or withdraw your personal information anytime and seek a copy of the personal information.

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We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.