Product Manager-SMS Channel (Remote)

Bengaluru   |   Full Time

Job Description

We are Kaleyra!

If you’ve used Uber, Ola, Swiggy, Practo, or Flipkart, you’ve already experienced Kaleyra! Are you wondering how? When you want to connect over call with your driver or delivery executive without sharing your contact number. When you get SMS notifications about your order getting shipped, that appointment being booked, or OTPs. When you want to reach customer care with just a tap in the app.

Worldwide, over 3,000 companies, including Fortune 500 brands such as MasterCard, Hyundai, and many others, use Kaleyra’s communication solutions to talk to their customers.

Our vision: To be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

We are a diverse team of 300+ individuals from different parts of the world working hard (and playing hard) to empower businesses to be there for their customers across various communication channels, devices, and geographies. Our fast-growing team is spread across 12 locations around the globe, including Italy, India, Switzerland, the United Arab Emirates, the United States, and Singapore.

Listed in NYSE, Kaleyra is here to transform the way brands connect with their users!

Being a Product Manager in Kaleyra means to join a worldwide multi-cultural Product Team with connections in Italy, India and US.

In this role you will join the Kaleyra Enterprise Product Team that is focused in evolving our leading multi-channel cloud-based messaging services to banks, insurances, financial organizations, fintech companies as well as other Telcos and OTTs; in this specific role you will have a specific focus on management of Kaleyra messaging gateways for SMS channel in the Indian and APAC region.

You will be responsible for managing different SMS Gateways platforms according to the global Kaleyra strategy for the SMS gateway working closely with the Senior Product Manager for SMS Gateway and with the local tech teams.

You will be responsible for defining the roadmap for each gateways according to the global vision and OKRs; keeping the backlog up to date with priorities and requirements from the market, Sales Team, Ops Teams and customers; defining development priorities, deadlines and releases; monitoring and reporting KPIs and status to stakeholders.

Main Responsibilities of the role:

  • Creates, manage and share the product backlog and product roadmap

  • Drives product and feature launch together with a team of customer-focused engineers

  • Guarantees delivery of required product documentation, specifications, presentations and any other material

  • Gets insight from Business and Sales teams, Customers, Product Operations, internal and external research, usage data and relevant KPIs

  • Prioritizes improvements and new features development that will deliver business objectives and customer benefits

  • Interacts with internal and external technical and business stakeholders

  • Constantly aligns all stakeholders about product status and any critical path

  • Provides solutions in order to guarantee / improve product performance, quality, reliability and stability

  • Explores and identifies possible 3rd pty solution and/or partnership that can be integrated in Kaleyra product to achieve business or functional goals

  • Manages relationships with any 3rd party involved in product development to guarantee quality and deadlines

Required Experiences and Skills:

  • At least 4 years of Product Management experience in multinational software company 

  • Knowledge of Agile frameworks and methodologies like SCRUM and KANBAN

  • Used to manage product backlog, roadmap and priorities

  • Able to understand and discuss technical architectures and software logic (and related pros, cons and potential issues)

  • Adaptability with the ability to quickly learn new information systems and integrate them into existing processes

  • Familiarity with understanding and using information from data analysis and/or business intelligence KPIs as evidence or potential issues or to improve product

  • Open-minded and open to discussion

  • Problem solving approach

  • Open to learn everyday something new

  • Proactive and used to work by objectives

  • Fluent business and technical english is a must (written and spoken)

Bonus skills and experiences

  • experience in messaging gateways and/or a CPaaS solution

  • experience on Wholesale Messaging and A2P SMS

  • Knowledge about how SMS works from telecommunication point of view

  • Knowledge about main routing problems and solution for SMS delivery

  • Having previous experience with banks, insurance and fintech and Large Enterprise would be preferred


This position is fully remote.

Equal Employment Opportunity Statement: 

Kaleyra is committed to create a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered without any regard to their race, colour, religion, gender, gender identity or expression, sexual orientation, nationality disability, or age.

Recruitment Privacy Notification: 

If you have submitted your profile to Kaleyra, be informed that we have processed your personal data in accordance with our internal hiring policies. Kaleyra understands the importance of protecting your personal data. Since, we are a GDPR complied company, we would want to invite your attention to our Privacy Policy and Recruitment Statement which is effective.

Kaleyra is committed in protecting your personal information and it will be used appropriately for evaluation of the candidature. The information collected will be used to serve hiring purpose as a part of Kaleyra’s recruitment process, including processing of the data by authorised third parties, as and when required. Your information will be held with Kaleyra only as long as necessary and for the purpose of hiring and will be available in the database for a period of one (1) year irrespective of the selection or rejection.

By proceeding and providing information asked herein, you agree that you have read Kaleyra’s privacy policy and fully understand your rights to access, correct, erase, object to processing, restrict to processing or withdraw your personal information anytime and seek a copy of the personal information.

Apply Now

Submit Your Application

You have successfully applied
  • You have errors in applying

We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.