Product Manager

Bengaluru   |   Full Time

Job Description

We are Kaleyra!

If you’ve used Uber, Amazon, Ola, Swiggy, Practo, or Flipkart, you’ve already experienced Kaleyra! Are you wondering how? When you want to connect over call with your driver or delivery executive without sharing your contact number. When you get SMS notifications about your order getting shipped, that appointment being booked, or OTPs. When you want to reach customer care with just a tap in the app.

Worldwide, over 3,000 companies, including Fortune 500 brands such as MasterCard, Hyundai, and Amazon, use Kaleyra’s communication solutions to talk to their customers.

Our vision: To be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

We are a diverse team of 250+ individuals from different parts of the world working hard (and playing hard) to empower businesses to be there for their customers across various communication channels, devices, and geographies. Our fast-growing team is spread across 12 locations around the globe, including Italy, India, Switzerland, the United Arab Emirates, the United States, and Singapore.

Join us as we create history and transform the way brands connect with their users!

Kaleyra is on a look-out to hire a smart product manager who is passionate about taking up ideas and bringing them to life. We are looking for entrepreneurial Product Managers with a true passion for mobile and Internet services. A Product Manager in Kaleyra is a key member for innovating and executing the various product initiatives across the company. You will also collaborate with marketing, sales, and support to ensure that word gets out to people and they get to see what you are building.

You are a good fit if you have -

  • Own and deliver success on business goals for your product area by developing a compelling product vision and executing on it from ideation to product launch
  • Establish shared vision across the company and the various stakeholders by building consensus on priorities leading to product execution
  • Synthesize insights from user research, internal and external meetings, usage data, and sales feedback to prioritize improvements and new feature ideas that will deliver business objectives and customer benefits
  • Drive high quality, rapid product launches with a team of customer-focused engineers and designers
  • Act as a guide and mentor for the more junior Product Managers or Product Owners as a part of his/her team
  • Understand Kaleyra’s competitive scenario and deliver products that are recognized best in the industry
  • Hands-on experience of at least 6 years with the end-to-end life cycle of product design and development primarily in the B2B domain (B2C is also considered - Secondary)
  • Track record of shipping at least 1-2 of major product releases offering significant business impact
  • Passion and perseverance for creating best-in-class digital products which deliver an outstanding user experience
  • Decisive attitude backed by legitimate data & analytics of the product and the business
  • An ability to motivate and lead multi-disciplinary teams comprising subject matter experts, technical architects, user experience designers, software developers, business analytics, DevOps team and product support team towards achievement of a shared product vision
  • Engage with key internal stakeholders and help make decisions that balance their short-term interests with long term success of the product
  • Excellent communication and presentation skills in engaging with a diverse group of stakeholders
  • Good understanding of agile software development practices. Able to run scrum meetings and ability to express product needs via epics, users stories to the involved implementation team
  • Be accountable for the shipping product releases on time through close collaboration with agile product teams
  • Able to work with external contributors for greater deliverance of the product capabilities
  • Any open-source project contribution, community projects is a huge add-on to the credibility


  • 6+ years of product management experience, including end-to-end delivery of entire products from start to finish
  • 3+ years people management (direct or indirect), and particularly of product managers, engineers and designers
  • Experience designing simple and intuitive user interfaces – ability to create examples through wireframes and mockups
  • Understanding of the technical architecture of complex and highly scalable web and mobile applications
  • Extensive experience working with Agile methodologies (SCRUM, Kanban, etc.)
  • Experience on the application of lean startup methodologies (you know perfectly well what an MVP is)
  • Strong analytical abilities and familiarity – ability with web and mobile analytics tools
  • Adaptability with the ability to quickly learn new information systems and integrate them into existing processes
  • Technical background and previous experiences in the development of mobile apps and/or backend platforms / APIs is strongly desired
  • Familiarity with data analysis (i.e.: data science patterns) and/or business intelligence systems (i.e. Qlikview, Business Objects, etc.) and/or SQL is a plus
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We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.