Job Description

We are Kaleyra! A global CPaaS listed at the New York Stock Exchange.

We power communications via cloud and APIs (through messaging, voice, and chatbots) for the largest companies in the world, including the social networks you use every day, the largest automotive producers, top banks and credit card issuers, various airlines and travel companies, and the most widely-used e-commerces and retailers out there.

We have customers in all continents (except Antarctica!) and our vision is to be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

We are a diverse team of 330+ individuals from different parts of the world working hard (playing hard) and caring for each other. Our fast growing team is spread across 12 locations around the globe, including Italy, India, Germany, United Arab Emirates, the United States, and Singapore.

We’re now looking for someone that is ready for new exciting challenges and willing to enter our family as “Program Quality & Process Excellence Manager".This position is full time and will be based in our Bangalore office (during COVID-19 crisis, the position will be remote-based).

Job Requirement: 

• Working experience in both Product development and service organization – Ideal, Preferable is product development (15-18 years)

• Experienced in contributing or setting up Quality Management system or Product development Framework in SW Product development organizations

• New Product Introduction (NPI) Quality management experience • Worked in Enterprise SW Development product programs 

• Prepared organization/teams for SW/Product Quality certifications like ISO etc.,

• Quality management of Cross functional matrix Virtual teams

• Worked with teams working in Agile methods, Scrum, Kanban, SAFe

• Preferable – Experience in setting up and/or coaching teams on Agile practices.

• Setup quality metrics based on a QMS and Agile interweaved 

• Perform functional and program team audits 

• Worked with Quality management systems (QMS) associated with SW product development

Equal Employment Opportunity Statement: 

Kaleyra is committed to create a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered without any regard to their race, colour, religion, gender, gender identity or expression, sexual orientation, nationality disability, or age.

Recruitment Privacy Notification: 

If you have submitted your profile to Kaleyra, be informed that we have processed your personal data in accordance with our internal hiring policies. Kaleyra understands the importance of protecting your personal data. Since, we are a GDPR complied company, we would want to invite your attention to our Privacy Policy and Recruitment Statement which is effective.

Kaleyra is committed in protecting your personal information and it will be used appropriately for evaluation of the candidature. The information collected will be used to serve hiring purpose as a part of Kaleyra’s recruitment process, including processing of the data by authorised third parties, as and when required. Your information will be held with Kaleyra only as long as necessary and for the purpose of hiring and will be available in the database for a period of one (1) year irrespective of the selection or rejection.

By proceeding and providing information asked herein, you agree that you have read Kaleyra’s privacy policy and fully understand your rights to access, correct, erase, object to processing, restrict to processing or withdraw your personal information anytime and seek a copy of the personal information.