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Technical Operations Professional

Bengaluru   |   Full Time

Job Description

We are Kaleyra!


If you’ve used Uber, Ola, Swiggy, Practo, or Flipkart, you’ve already experienced Kaleyra! Are you wondering how? When you want to connect over call with your driver or delivery executive without sharing your contact number. When you get SMS notifications about your order getting shipped, that appointment being booked, or OTPs. When you want to reach customer care with just a tap in the app.


Worldwide, over 3,000 companies, including Fortune 500 brands such as MasterCard, Hyundai, and Amazon, use Kaleyra’s communication solutions to talk to their customers.

Our vision: To be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.


We are a diverse team of 250+ individuals from different parts of the world working hard (and playing hard) to empower businesses to be there for their customers across various communication channels, devices, and geographies. Our fast growing team is spread across 12 locations around the globe, including Italy, India, Switzerland, the United Arab Emirates, the United States, and Singapore.


Join us as we create history and transform the way brands connect with their users!


We are looking out to hire Technical Operations Professional

JD:


Minimum experience of 1- 2 yrs

Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; interviewing process supervisors and operators; completing troubleshooting procedures

Develops operational solutions by defining, studying, estimating, and screening alternative solutions; calculating economics; determining impact on total system.

Ensure system capacity is being monitored and considered in planning.

Ensure Incidents assigned to the team are being managed within agreed SLAs

Setup and maintain monitoring of the system and ensure all alarms are documented in up to date Knowledge Base Articles

Be comfortable with Linux commands, and tools like Postman needed to execute occasional tasks.

Hunger to learn new things and the ability to grasp new concepts quickly.

Debug and solve issues reported in production and perform the root cause analysis as level 1 support.

Linux OS understanding for issue troubleshooting and provide operational support as a part of 24*7 support team

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We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.