Job Description

We are Kaleyra! A global CPaaS listed at the New York Stock Exchange. 

We power communications via cloud and APIs (through messaging, voice, and chatbots) for the largest companies in the world, including the social networks you use every day, the largest automotive producers, top banks and credit card issuers, various airlines and travel companies, and the most widely-used e-commerces and retailers out there. 

We have customers in all continents (except Antarctica!) and our vision is to be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

We are a diverse team of 330+ individuals from different parts of the world working hard (playing hard) and caring for each other. Our fast growing team is spread across 12 locations around the globe, including Italy, India, Germany, United Arab Emirates, the United States, and Singapore.

We’re now looking for someone that is ready for new exciting challenges and willing to enter our family as “Infrastructure Engineer”. This position is full time and will be based in our Milan office (during COVID-19 crisis, the position will be remote-based).

Team’s charter

The Infrastructure Engineering team’s responsibilities are to build and run reliable infrastructure for other teams and for applications running services to our customers and internal stakeholders.

Here are the key activities that the team will be handling.

• Plan, deploy and maintain full infrastructure, from cabling to services and OS deployments

• Select the proper technology to use to provide the best availability

• Provide support to the other teams within the company

• In consultation with Information Security, raise the bar on the lines of standardization, automation and efficiency

What will you be doing?

• Design, deploy and maintain technology infrastructure both in on-prem and public clouds (AWS/GCP/Azure)

• Standardize the configuration of the systems, using automation

• Manage systems and configurations centrally with automation & standardization mindset

• Create a common baseline to install and manage services across different countries

• Create scripts and use tools to automate tasks

• Troubleshoot and remediate issues impacting the operations and the core services of the Company

• Monitor the infrastructure and ensure high availability of systems and services

• Setup, manage and troubleshoot the network

• Maintain good working relationships with third party service providers and vendors

Expected skill-set and competencies

• Solid background in setting up and maintaining on premise infrastructure

• Proficiency with 1-2 public clouds such as AWS, GCP and Azure including exposure to migration of workloads from on-prem to cloud

• Setup of a rack, with proper cabling and labelling 

• Server/switch installation, setup, upgrading and maintenance

• Set up of complex network configurations (VLAN, LACP, BGP)

• Knowledge of common web services (Apache, NGINX)

• Experience with the setup of high available database services (MySQL, Postgres)

• Familiarity with broker and queue services (RabbitMQ)

• Familiarity with Elasticsearch

• Good knowledge of the TCP/IP protocol

• tcpdump/wireshark/network inspection and troubleshooting tools

• Experience with SS7 and SMPP protocols is a plus

• Experience with creating and troubleshoot VPN connections (IPSec, OpenSSL)

• Ability to automatic operations with shell scripting and orchestration (Ansible)

• Good knowledge of Debian/Ubuntu/CentOS

• Knowledge of OpenBSD is considered a plus

• Familiarity with public clouds such as AWS & GCP is appreciated

• Experience with virtualization software (VMWare)

• Must be able to lift 55 lbs / 25 kg (33 lbs / 15 kg if female)

• Must be available to provide 2nd/3rd level support including on-call after hours support (rotating shifts)

Equal Employment Opportunity Statement: 

Kaleyra is committed to create a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered without any regard to their race, colour, religion, gender, gender identity or expression, sexual orientation, nationality disability, or age.

Recruitment Privacy Notification: 

If you have submitted your profile to Kaleyra, be informed that we have processed your personal data in accordance with our internal hiring policies. Kaleyra understands the importance of protecting your personal data. Since, we are a GDPR complied company, we would want to invite your attention to our Privacy Policy and Recruitment Statement which is effective.

Kaleyra is committed in protecting your personal information and it will be used appropriately for evaluation of the candidature. The information collected will be used to serve hiring purpose as a part of Kaleyra’s recruitment process, including processing of the data by authorised third parties, as and when required. Your information will be held with Kaleyra only as long as necessary and for the purpose of hiring and will be available in the database for a period of one (1) year irrespective of the selection or rejection.

By proceeding and providing information asked herein, you agree that you have read Kaleyra’s privacy policy and fully understand your rights to access, correct, erase, object to processing, restrict to processing or withdraw your personal information anytime and seek a copy of the personal information.