Product Manager - Web Channel (Remote)

Milan, Lombardy   |   Full Time

Job Description

We are Kaleyra!

If you’ve used Uber you’ve already experienced Kaleyra! Are you wondering how? When you want to connect over call with your driver or delivery executive without sharing your contact number. When you get SMS notifications about your order getting shipped, that appointment being booked, or OTPs. When you want to reach customer care with just a tap in the app.

Worldwide, over 3,000 companies, including Fortune 500 brands such as MasterCard, Hyundai, and many others, use Kaleyra’s communication solutions to talk to their customers.

Our vision: To be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

We are a diverse team of 300+ individuals from different parts of the world working hard (and playing hard) to empower businesses to be there for their customers across various communication channels, devices, and geographies. Our fast-growing team is spread across 12 locations around the globe, including Italy, India, Switzerland, the United Arab Emirates, the United States, and Singapore.

Listed in NYSE,Kaleyra is here to transform the way brands connect with their users!


Being a Product Manager in Kaleyra means to join a worldwide multi-cultural Product Team with connections in Italy, India and US.

In this role you will join the Kaleyra Enterprise Product Team that is focused in evolving our leading multi-channel cloud-based messaging services to banks, insurances, financial organizations, fintech companies as well as other Telcos and OTTs; in this specific role you will have a focus on management of Kaleyra messaging gateways for the web channels including (but not limited to) WhatsApp and other Instant Messages, Push Notification, Email, Voice, webRTC and audio/video communications.

You will be responsible for the vision, roadmap, evolution and innovation of the gateways product line aligned with the company strategy and product team OKRs and you will be responsible for defining the development priority and deadlines.

You will be responsible for identifying and prioritizing development of gateways for additional channels including scouting of possible integrations or M&A.

You will work closely with leaders of all the Kaleyra messaging platforms guaranteeing that web gateways could be equally useful to all the involved messaging applications.

Main Responsibilities of the role:

  • Establishes a shared vision across the stakeholders by building consensus on priorities leading to product execution

  • Develops a product vision and executes on it from ideation to product launch

  • Understands business and customer needs and identifies the Product Targets, Value, Characteristics and Pricing structure

  • Gets insight from Business and Sales teams, Customers, Product Operations, internal and external research, usage data and relevant KPIs

  • Prioritizes improvements and new features development that will deliver business objectives and customer benefits

  • Interacts with internal and external technical and business stakeholders

  • Constantly aligns all stakeholders about product status and any critical path

  • Creates, manage and share the product backlog and product roadmap

  • Drives product and feature launch together with a team of customer-focused engineers

  • Guarantees delivery of required product documentation, specifications, presentations and any other material

  • Provides solutions in order to guarantee / improve product performance, quality, reliability and stability

  • Explores and identifies possible 3rd pty solution and/or partnership that can be integrated in Kaleyra product to achieve business or functional goals

  • Manages relationships with any 3rd pty involved in product development to guarantee quality and deadlines

Required Experiences and Skills:

  • At least 5 years of Product Management experience in multinational software company

  • Knowledge and experience in messaging services like Push notifications, IM (WhatsApp particularly), email and audio/video

  • Knowledge of Agile frameworks and methodologies like SCRUM and KANBAN

  • Used to manage product backlog, roadmap and priorities

  • Able to understand and discuss technical architectures and software logic (and related pros, cons and potential issues)

  • Adaptability with the ability to quickly learn new information systems and integrate them into existing processes

  • Familiarity with understanding and using information from data analysis and/or business intelligence KPIs as evidence or potential issues or to improve product

  • Open-minded and open to discussion

  • Problem solving approach

  • Open to learn everyday something new

  • Proactive and used to work by objectives

  • Fluent business and technical english is a must (written and spoken)

Bonus skills and experiences

  • Experience as product manager on CPaaS or inside other aggregators

  • Experience with web and mobile app integration

  • Having previous experience with banks, insurance, fintech or Large Enterprise 

This position is fully remote (with possibility to join any of Kaleyra Office)

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We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.