Careers
Support

Customer Success Associate

Bengaluru, Karnataka   |   Full time

Job Description

We are on the look-out for high energy individuals to take on the role of Customer Success Executive in our fast-growing company.

This role will involve in depth knowledge of the products we have (including but not limited to, the functionality of the front-end application and integrations via API, while gaining knowledge of the customers application to achieve the same), keen eye for detail, maintaining communication with customers to make sure that they are getting the best possible functionality of the applications and exploring areas of growth and progress for the customers with our application via upgrades and modifications. Deep set concern for clients and their queries should be the main driving factor for these individuals, with a flair to learn new technology and have a knack for analytics and trends.


Who can Apply :

  • Strong communication skills in English (sense of humor and wit is mandatory, not optional)
  • Ability to sympathize with, and advocate for the customer (The customer is always right, even if it seems like he is asking for the Sun and stars)
  • Data driven analytical mindset (No excel, no interview.), to analyze customers growth and helping with the same strategically implementing our application.
  • Love learning about new technology and find ways to tweak what we have, to get the maximum juice out of it.
  • Desire to learn new developments in technology and help customers strategically implement the same
  • Organized, multi-tasker, who loves working with short deadlines and loves pressure. Basically, trying to keep up with all the tasks assigned and taking on more. No Pressure.
  • Available to work on weekends and okay working beyond the stereotypical office hours, to make sure work gets done.
  • 1-2 years experience in customer service with product related queries being handled in the process.

What you would be doing:

  • Work directly with the Sales Team and Customer to get an understanding of the customers requirements, help resolve issues and ad-hoc queries that they may come up with regarding the application within the stipulated SLA for that issue or query.
  • Ensure customer satisfaction is maintained with the application and provide feedback to the Product Manager whenever there is a scope of improvement, to improve the customer experience.
  • Analysis of customer feedbacks regarding the application on a monthly basis, to help in decision making process for application level changes.
  • Keep track of customers requests and queries, the progress of the same and provide realistic timelines for the same while coordinating with internal teams
  • Analyze Key Account trends and provide the suggestions to various teams to help overall growth of customers as well as Kaleyra business.

Bonus Points if:

  • You can speak other regional or foreign languages
  • You have good negotiation skills and own conversations like a boss.
  • You are problem solver, ready to dive into details and figure out how to get things done.
Apply Now

Submit Your Application

You have successfully applied
  • You have errors in applying
Cover Letter

I agree and allow Kaleyra to process and store my information and send me product updates, marketing communication newsletters and other information.

We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.