Careers
Technology

Lead, Systems Engineering (Remote)

Bengaluru   |   Full Time

Job Description

We are Kaleyra!


If you’ve used Uber, Ola, Swiggy, Practo, or Flipkart, you’ve already experienced Kaleyra! Are you wondering how? When you want to connect over call with your driver or delivery executive without sharing your contact number. When you get SMS notifications about your order getting shipped, that appointment being booked, or OTPs. When you want to reach customer care with just a tap in the app.


Worldwide, over 3,000 companies, including Fortune 500 brands such as MasterCard, Hyundai, and Amazon, use Kaleyra’s communication solutions to talk to their customers.

Our vision: To be the world’s most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.


We are a diverse team of 300+ individuals from different parts of the world working hard (and playing hard) to empower businesses to be there for their customers across various communication channels, devices, and geographies. Our fast growing team is spread across 12 locations around the globe, including Italy, India, Switzerland, the United Arab Emirates, the United States, and Singapore.


Listed in NYSE , Kaleyra is here to transform the way brands connect with their users!



The Corporate Systems Engineering team’s responsibilities are to build and run reliable services for other teams and for the customers.


Here are the key activities that the team will be handling.

  • Own/lead the enterprise tools and systems engineering area that deals with developing and managing various tools for company use

  • Design, implement and manage the Identity and Access Management strategy

  • Develops tools and custom solutions/automations that act as catalysts in improving the employee collaboration, productivity and organizational security 

  • In consultation with IT operations and Information Security, raise the bar on the lines of standardization, automation and efficiency

What will you be doing?

  • Design, deploy and maintain enterprise systems to effectively manage enterprise endpoints, applications and services

  • Standardize the IAM process across the tools and the platform used within the Company

  • Manage systems and configurations centrally with automation & standardization mindset

  • Refine the SSO systems used by the company

  • Monitoring the IAM process for all the platform

  • Create a common baseline to install and manage services across different countries

  • Create scripts and use tools to automate tasks

  • Hire, mentor and groom a small team of passionate systems engineers

Expected skill-set and competencies

  • 6-8 years experience in leading/managing enterprise IT that includes end-user systems, DCs, fleet management and customer success engineering

  • Expert level proficiency in design and implementing various Identity and Access Management solutions that include but not limited to AD, LDAP, Okta, and SSO with oAuth2/SAML.

  • Should have managed systems using tools like SCCM, Puppet/Chef/Ansible and Manage Engine etc.

  • Expert level proficiency in building and managing medium size OS fleet, Mobile devices, Corporate IT services (AD, DNS, File/FTP/Mail Servers, Backup and Recovery)

  • Proven experience in setting up and running on-prem DCs, networks and systems

  • Solid troubleshooting skills in Linux/Unix/Windows and Networking 

  • Proficient with Internet/Network systems/services such as Loadbalancers, Firewalls, DNS and CDN

  • Great troubleshooting skills, proficient in using tools like dig, ping, traceroute, iptables, netstat and nslookup etc.

  • Experience as developer and/or systems programmer is appreciated

  • Ability to read through a log, locate a problem and find a solution

  • Fast learner, open minded and can operate with minimal supervision

Equal Employment Opportunity Statement: 


Kaleyra is committed to create a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered without any regard to their race, colour, religion, gender, gender identity or expression, sexual orientation, nationality disability, or age.


Recruitment Privacy Notification: 


If you have submitted your profile to Kaleyra, be informed that we have processed your personal data in accordance with our internal hiring policies. Kaleyra understands the importance of protecting your personal data. Since, we are a GDPR complied company, we would want to invite your attention to our Privacy Policy and Recruitment Statement which is effective.

Kaleyra is committed in protecting your personal information and it will be used appropriately for evaluation of the candidature. The information collected will be used to serve hiring purpose as a part of Kaleyra’s recruitment process, including processing of the data by authorised third parties, as and when required. Your information will be held with Kaleyra only as long as necessary and for the purpose of hiring and will be available in the database for a period of one (1) year irrespective of the selection or rejection.


By proceeding and providing information asked herein, you agree that you have read Kaleyra’s privacy policy and fully understand your rights to access, correct, erase, object to processing, restrict to processing or withdraw your personal information anytime and seek a copy of the personal information.


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We’re not just a great workplace, we’re culture redefined!

Join our bandwagon of thinkers, problem solvers, dreamers, thought leaders and go-getters who are shaping the world of business communication.

Freedom to Decide

Freedom to Decide

We believe that our processes and products are
the innovation of our people and hence encourage
our teams to think above and beyond, identify the
root cause of problems, think strategically and use
data to understand and thus infer conclusions.

Work-Life Balance

Work-Life Balance

We don’t just believe in flexible hours, we also
believe that quality time outside the office is vital
to the personal and professional growth of our people. Our
workspace is equipped with activities
that can help you take a break from your work and
refresh your minds.

Transparency in the System

Transparency in the System

Our open door culture ensures transparency in
communication and decision making right from the
senior management to the independent thinkers.
Our people are always empowered to voice their
opinions and communicate openly.

Values that reflect Family

Values that reflect Family

Our workforce embodies trust and safety and
everyone treated equally which makes our team
feel they are part of the ever growing Kaleyra
family and not just an organization. We believe in
developing healthy expectations and work towards
a united goal of achieving organizational success.